Privacy Policy
1. Introduction
Solution21, Inc. ("we," "our," or "us") respects your privacy and are committed to protecting it through our compliance with this policy. By opting into our SMS messaging service, you agree to the following terms regarding how we handle your data This policy describes the types of information we may collect from you or that you may provide and our practices for collecting, using, maintaining, protecting and disclosing that information. This policy applies to information we collect from you or that you may provide: (1) on the website (www.Solution21.com) or any other Solution21 website (our “Website”) or any of Solution21 ’s services (including, without limitation, any desktop, cloud-based, or mobile applications, products or other services) (collectively, the Website and services are referred to as the “Services”); (2) in e-mail, text and other electronic messages between you and the Services; (3) through Solution21 ’s mobile and/or desktop applications you download from the Services, through Solution21 ’s mobile and/or desktop applications that are available for download from other third-party sources, or through such applications made available for your use through an authorized third party which provide dedicated non-browser-based interaction between you and Solution21 and/or the Services; (4) when you interact with Solution21 directly for the provision of Services; and (5) when you interact with our advertising and applications on third-party websites and services, if those applications or advertising include links to this policy. This policy does not apply to information: (1) collected, processed, stored or hosted by Solution21 customers related to their use of Solution21 Services; or (2) collected by any third party, including through any application or content (including advertising) that may link to or be accessible from the Services. Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Services. By accessing or using our Services, you agree to this Privacy Policy, and if you are between the ages of 13 and 18, you have your parent or legal guardian’s permission to use our Services and agree to this Privacy Policy. This Policy may change from time to time (see Changes to our Privacy Policy). Your continued use of our Services after we make changes to this Policy is deemed to be acceptance of those changes, so please check the Policy periodically for updates.
2. Information We Collect
We collect the following types of information:
Personal Information: Directly from you when you provide it to us. Indirectly from you, and automatically, as you use and navigate through the Services. Information collected automatically may include usage details, IP addresses and information collected through cookies. The technology we use for automatic data collection may include: cookies (or browser cookies), which are small files placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website. From third parties, for example, our affiliates and business partners.
Usage Data: Information that you provide by filling in forms on our Services on your own device or through a third-party device which information may be connected to your name, your business’ name, your account or business account, and/or e-mail address. This includes information provided at the time of registering to use our Services, subscribing to our Services, or requesting further services. We may also ask you for information when you report a problem with our Services. Records and copies of your correspondence (including e-mail addresses), if you contact us. Details of transactions and processing you carry out through our Services and of the fulfillment of your orders. You may be required to provide financial information before setting up a business account through our Services. Your search queries on the Website.
3. How We Use the Collected Information
The information we collect is used for the following purposes:
We use information that we collect about you or that you provide to us, including any Personal Information: To present and provide our Services and content to you. To provide you with information, products or services that you request from us. To fulfill any other purpose for which you provide it. To provide you with notices about your account and/or subscription, including expiration and renewal notices. To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection purposes. To enforce or apply our Terms of Use and other agreements, including for billing and collection purposes. To notify you about changes, updates, and upgrades to our Services or any products or services we offer. To allow you to participate in interactive features on our Services and personalize your experience with our Services and to deliver content and product and service offerings relevant to your interests, including targeted offers and ads. In any other way we may describe when you provide the information. For any other purpose with your consent. Provide updates to the Privacy Policy or other terms of service. To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations. If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Solution21 , our customers or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction. To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Solution21 ’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Information of consumers held by Solution21 is among the assets transferred. We may also use your information to contact you about our own and third-parties’ goods and services that may be of interest to you. If you do not want us to use your information in this way, please opt-out from such communications by writing to the address provided in the Contact Information section. However, please be aware that opting-out of such communications will prevent Solution21 from providing the Services to you and will result in termination of any contracts or subscriptions then in effect. For more information, see Choices About How We Use and Disclose Your Information. We may use the information we have collected from you to enable us to display advertisements to our advertisers’ target audiences. Even though we do not disclose your personal information for these purposes without your consent, if you click on or otherwise interact with an advertisement, the advertiser may assume that you meet its target criteria. We will not collect additional categories of Personal Information or use the Personal Information we collected for materially different, unrelated, or incompatible purposes without providing you notice.
4. No Third-Party Sharing
Some content or applications, including advertisements, on our Services are served by third parties, including advertisers, ad networks and servers, content providers and application providers. These third parties may use cookies or other tracking technologies to collect information about you when you use our Services. The information they collect may be associated with your Personal Information or they may collect information, including Personal Information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content. We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly. For information about how you can opt out of receiving targeted advertising from many providers, see Choices About How We Use and Disclose Your Information.
5. Data Collection
We will collect your name, email address, mailing address, and mobile phone number when you sign up for SMS updates. The information will be collected via the website contact form, email, or via phone calls
6. Data Usage
We use your data solely for sending updates regarding upcoming appointment with our team members or updates regarding your ongoing project. We won't send promotions or anything related to our products or services via SMS.
7. Data Security
We protect your data with secure storage measures to prevent unauthorized access.
We implement appropriate technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, while we strive to protect your data, we cannot guarantee absolute security.
8. Data Retention
We retain your information as long as you are subscribed to our SMS service. You may request deletion at any time.
9. Your Privacy Choices
You have the right to:
Opt out of receiving promotional communications by following the unsubscribe instructions included in any communication. Request access to or deletion of your personal information, subject to legal requirements.
10. Updates to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or relevant laws. When we make changes, we will update the 'last updated' date at the bottom of this document. We encourage you to review this policy periodically.
Message and Data Rates
MESSAGE AND DATA RATES MAY APPLY: Your mobile carrier may charge fees for sending or receiving text messages, especially if you do not have an unlimited texting or data plan.
Messages are NOT recurriny and you only receive message when there is an update regarding your project or there is a reminder regarding an upcoming appointment.
Contact Solution21 at 949.336.7575 or support@solution21.com for HELP or to STOP receiving messages.
You can send HELP for additional assistance, and you will receive a text including our Phone number, email, and website. We are here to help you.
Non-Sharing Clause: We do not share your data with third parties for marketing purposes. (Company Name) will not sell, rent, or share the collected mobile numbers.
All sharing mentioned in this policy excludes mobile opt-in and consent; opt-in information is never shared with anyone for any purpose.
Removal of information
At any time you can request (by phone or email) to be removed from our database completely. We will respect your request and delete your contact information.
Opt-Out
You can opt out of the SMS list at any time by texting, emailing, or replying STOP to
Phone: 949.336.7577
Email: support@solution21.com
After unsubscribing, you will receive a final SMS to confirm you have unsubscribed, and we will remove your number from our list within 24 hours.
Contact Us
If you have any questions about our privacy policy, please don’t hesitate to contact us. You can send HELP for additional assistance, and you will receive a text including our Phone number, email, and website.
We are here to help you.
Phone: 949.336.7577
Email: support@solution21.com
